Privacy Policy

Last updated: September 2026

1. About this policy

Oscar Hunt respects your privacy. This policy explains how Oscar Hunt Online Pty Ltd (ABN 73 697 950 413), trading as Oscar Hunt ("Oscar Hunt", "we", "us"), collects, holds, uses and discloses your personal information, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. It applies to personal information collected through our website, our showrooms, and our interactions with you by phone and email.

2. The personal information we collect

The kinds of personal information we collect depend on how you interact with us, and may include:
• Identity and contact details: your name, email address, phone number, and billing and delivery addresses.
• Purchase and account information: your order history, payment details (processed and stored securely by our payment provider; we do not store full card numbers), and any account preferences.
• Fit and garment information: body measurements, fit preferences, and garment specifications collected when we make or alter garments for you.
• Appointment details: bookings you make for showroom appointments and fittings.
• Communications: records of your correspondence with us, including customer service enquiries.
• Technical and usage data: your IP address, device and browser information, and how you use our website, collected through cookies and similar technologies (see our Cookie Notice).

3. How we collect it

We collect personal information directly from you when you place an order, book or attend an appointment, create an account, subscribe to our communications, or contact us. We also collect information automatically through our website via cookies and analytics tools, and we may receive limited information from third parties such as our payment, delivery and appointment-booking providers.

4. Why we collect and use it

We collect, hold and use your personal information to:
• process and fulfil your orders, including making, altering and delivering garments;
• manage appointments, fittings and after-sales service;
• communicate with you about your orders and respond to your enquiries;
• send you marketing communications where you have opted in or would reasonably expect to receive them (see section 5);
• operate, improve and secure our website and services, including analytics and fraud prevention; and
• comply with our legal obligations.

5. Direct marketing

With your consent, or where you would reasonably expect it, we may send you emails and other communications about new collections, events and offers. You can opt out at any time using the unsubscribe link in any marketing email or by contacting us at enquiries@oscarhunt.com.au. We will action opt-out requests promptly, in accordance with the Spam Act 2003 (Cth) and the Australian Privacy Principles.

6. Who we share it with

We share personal information only where necessary to operate our business, with:
• service providers who help us run our business, including payment processors, our e-commerce and returns platforms, warehousing and fulfilment providers, delivery carriers, email and customer-relationship platforms, appointment-booking software, analytics providers and advertising partners (such as Meta and Google Ads) who help us reach and measure the performance of our marketing;
• our garment manufacturing partners, limited to the measurements and specifications needed to produce your garments;
• our professional advisers, such as accountants and lawyers, where required; and
• government agencies, regulators and law enforcement, where required or authorised by law.
We do not sell your personal information.

7. Overseas disclosure

Some of the parties we share information with are located, or store information, outside Australia, including our garment manufacturing partners in China and technology providers with servers in the United States. Where we disclose personal information overseas, we take reasonable steps to ensure the recipient handles it in accordance with the Australian Privacy Principles.

8. Automated decision-making

We use Shopify's built-in fraud analysis to screen orders placed on our website. This tool uses personal information such as your name, contact details, delivery address, payment and device information and order details to assess whether an order may be fraudulent, and an order may be declined as a result. If your order is declined and you believe this is a mistake, contact us at enquiries@oscarhunt.com.au and a member of our team will review the decision.

9. Security and data breaches

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, and unauthorised access, modification or disclosure, including secure payment processing, access controls and staff training. If a data breach occurs that is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner in accordance with the Notifiable Data Breaches scheme.

10. Retention

We keep personal information only for as long as it is needed for the purposes described in this policy or as required by law, such as transaction records retained for tax purposes. We retain fit and measurement information while you remain a customer so we can serve you on future orders, and you can ask us to delete it at any time.

11. Access and correction

You may request access to the personal information we hold about you, or ask us to correct it, by contacting us at enquiries@oscarhunt.com.au. We will respond within a reasonable period. We will not charge you for making a request, and will only charge reasonable costs, if any, for providing access. If we refuse a request, we will tell you why in writing.

12. Complaints

If you have a concern about how we have handled your personal information, contact us at enquiries@oscarhunt.com.au and we will investigate and respond within a reasonable period, usually 30 days. If you are not satisfied with our response, you can complain to the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.

13. Contact us

Privacy enquiries: enquiries@oscarhunt.com.au or Oscar Hunt Online Pty Ltd, 128 Rupert Street, Collingwood VIC 3066.

14. Changes to this policy

We may update this policy from time to time. The current version will always be available on our website, with the date of the last update shown above.